Scalable Support That Grows With You

Terms & Conditions

T&C's subject to changes and price rises, service fluctuations, our usual sales terms like payment a month in advanced, cancellation policies.

Escalations - Coverage is purely for Support cases only. Cases raised outside of Amaze faults and issues including managed services, professional services and cases where critical systems are not down, will be declined and will incur a $400 fee.

SLA (Response Time) is the timeframe in which Amaze will pick up the case and respond to the ticket. It does not imply the time it takes to resolve a ticket as each case will be different.

Amaze reserves the right to refuse to provide Amaze Support to any customer that frequently signs up for and then cancels Amaze Support.

We do not augment your team, work on your internal technical issues but Amaze can offer this as a part of our managed services in addition to our Support Contracts agreement.

Once your monthly support fee is confirmed, support billing will be 10% of that amount in advance.

Support Agreement Pricing We offer flexible support agreements to ensure you get the help you need, when you need it. Pricing Structure: $150 AUD per month, or 10% of your total monthly service charges – whichever is higher Your support agreement is billed monthly and dynamically adjusts based on your actual usage. For example: In your first month, the support fee is based on your service charges at the start of your agreement. For each subsequent month, the support cost is calculated based on your previous month’s total service usage. This ensures that as your business grows and your usage changes, your support plan remains aligned with your needs. If you have any questions about how this works or would like a custom estimate, feel free to contact our team.